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The Selectsys ecosystem connects AI, automation, and insurance operations through one Value Flywheel. This glossary defines the terms, metrics, and systems that appear across all platform and blog pages. Each definition links to its detailed explanation or live example inside the platform.
AI-powered guidance system inside RQB and EI that reads underwriting rules, flags missing data, and suggests risk fit.
Read moreA hybrid model combining automation and trained BPO teams. AI tools extract, route, and validate data, while human teams finalize tasks with SLA and QA control.
Learn moreAutomation that converts PDFs and document images into structured data for RQB and EI. It reduces manual entry and speeds up intake.
ExploreAnalytics measure cycle time, hit ratio, and SLA performance. PQI (Policy Quality Index) combines accuracy, speed, and audit to score overall quality.
See how PQI worksSoftware for MGAs, carriers, and wholesalers to manage accounts, policies, documents, tasks, and reporting across the insurance lifecycle.
For MGAs, carriers, and wholesalers:
Should support multi-carrier data, bordereaux, delegated-authority controls, audit trails,
and integration with quoting, underwriting, and policy systems.
In Selectsys:
Expert Insured is our AMS for MGAs, carriers, and wholesalers, integrated with
RQB (Rate • Quote • Bind), AI Assist, and Policy
Administration BPO.
Features:
Accounts/contacts, tasks, documents, endorsements, renewals, bordereaux, analytics;
role-based permissions, audit logs, SLA + PQI tracking; carrier API integrations; reporting.
Logic that screens submissions by class, state, limits, or exclusions to determine fit before rating.
Admitted carriers are state-licensed and follow rate/form filing; non-admitted (E&S) do not but offer flexible terms.
Delegation of insurance workflows (submission, endorsement, renewal) to Selectsys credentialed teams who operate inside client systems under SLAs and audits.
Read moreA dedicated, trained mini-team mapped to a specific workflow. Each Pod works under a defined SLA, QA process, and escalation path.
See examplePeriodic data reports (e.g., premium, claims, risk) sent from MGA/coverholder to carrier for delegated programs.
The assembled set of bind documents (forms, schedules, invoices, notices) generated at bind/issue.
Central dashboard providing real-time visibility, SLA tracking, and workload monitoring across RQB, EI, AI, and BPO Pods. It identifies bottlenecks, exceptions, and SLA breaches.
ExploreAverage time it takes to complete a workflow step (such as from submission to quote, or quote to bind). Measured in hours or business days and tracked in Analytics dashboards.
Proof of coverage documents issued for third parties, often with holder-specific wording.
The data layer that connects all Selectsys tools (AI OCR, RQB, EI, BPO, Analytics). It normalizes fields, enforces templates, and provides a single data source across systems.
Learn morePercentage of documents created or processed without errors or rework.
Contracted authority allowing MGAs/coverholders to underwrite, bind, and issue on behalf of a carrier under specific terms and audits.
Selectsys Policy Administration and Forms System that manages accounts, documents, and audit logs across the insurance lifecycle.
ExploreMarket segment for risks not written in the admitted market, using non-filed rates/forms and surplus lines rules.
Module inside EI that automatically generates and manages policy and endorsement forms based on templates and RQB data.
The initial claim report that starts the claims workflow and downstream servicing.
The percentage of quotes that convert into bound policies.
Formula: Bound / Quoted × 100
Post-bind workflows that handle policy document creation, endorsements, certificates, and service tasks.
Read moreDefinition:
ICS stands for Incomplete Submissions, referring to policy or submission files received
without all required data or documents during intake.
Purpose:
ICS measures the percentage or count of incoming submissions missing key fields or
attachments. Reducing ICS improves quoting speed, accuracy, and underwriting efficiency
across the operating model.
Example Usage:
Carrier-issued claims history used for underwriting and renewal pricing.
A composite score measuring policy accuracy, SLA compliance, and audit pass rate. Higher PQI = cleaner, faster, more compliant workflows.
Read full definitionA standardized SOP that defines the exact steps, inputs, QA checks, and SLAs for each workflow handled by BPO Pods.
ExploreSubsystem focused on post-bind workflows, issuance, endorsements, renewals, cancellations, document assembly, and audit/compliance.
For MGAs, carriers, and wholesalers:
Must connect to underwriting, quoting, and forms libraries with auditability for delegated
authority programs.
In Selectsys:
Delivered inside Expert Insured with a Forms Engine that generates
policy/endorsement packets using RQB data and templates.
Features:
Issuance and endorsements with templates/approvals; COIs and document packages; renewal and
remarketing cadence (120/90/60/30).
Percentage of tasks or documents that pass quality review on the first attempt.
Summary document generated in RQB showing premium, limits, and terms offered to a client.
Selectsys rating and quoting engine that automates rate application, quote generation, and bind-pack assembly.
Learn moreProcess that handles policy renewals with 120/90/60/30-day cadence and offers alternate quotes or save options.
ExploreA defined turnaround time or accuracy target for each workflow, tracked in Control Tower and PQI metrics.
AI workflow that scores completeness, applies appetite rules, and routes submissions to the right team or carrier.
Read moreEnd-to-end automated flow from intake to quote/bind/issue without manual rekeying.
The prioritized list of actionable work items inside EI, RQB, or BPO dashboards, visible in the Control Tower.
The elapsed time to complete a workflow step (e.g., submission → quote); tracked in SLAs.
Selectsys’s connected operating model that unites AI, automation, and BPO Pods across the full insurance lifecycle.
See the Flywheel